Orders can be placed by phone, email, fax, or from our "Mobile Showrooms". To ensure you are shipped the correct art, please order by product number and product name. Some of our products come in various sizes, so please make sure the product number corresponds with the size you desire. Orders are generally shipped in 3 to 4 weeks however large orders may take 6 to 8 weeks.

The minimum order is $500. All orders will be acknowledged as soon as possible after placement. Please check your acknowledgements carefully for pricing, shipping address, shipping dates and carrier.

Log In

We are a business-to-business wholesaler only; therefore our wholesale pricing information requires a dealer log-in password. For new customers please contact us by phone at 706-651-9617 or email us at info@duckworthsfinearts.com for a password.

Definitions of Measurements

Product sizes are rounded to the nearest inch and are based on exterior dimensions.

Terms and Discounts

Net 30 terms available to qualified buyers. Payment may be made by MasterCard, Visa, or Business Check. Orders placed prior to credit approval must be pre-paid or shipped COD. ($12.50).

Materials

Materials for our framed art products are provided by manufacturers from all over the world. From shipment to shipment, color, texture, and appearance may vary, so please order groupings at the same time to ensure consistency. Substitutions of like materials may occur on occasion. Many of our items are hand-finished products therefore variations may occur because of the nature of hand painting.

Lead Time

All orders are manufactured on demand and shipped usually within 4-8 weeks of order placement. We will accommodate specific ship dates to the best of our ability as our production schedule permits. Please indicate a "must have by date" at the time of order placement.

Shipping

Internet orders may be shipped by UPS or freightliner unless within our established customer service territory, which will be delivered by our "Mobile Showrooms" free of charge.

Freight Charges

Most orders are shipped by common carrier, F.O.B. Augusta, Georgia. Charges, which include packaging and handling, will be added to your invoice. All orders are billed at 15% freight. A freight surcharge may be added for long distance or remote locations. Alternate freight arrangements are subject to additional charges.

Free Freight

We offer a freight deduction for single orders that total more than $2500. Freight charges will be added to your invoice but may be deducted if the total amount is paid in full (check invoiced) within the terms of the invoice. Special orders, special packaging, and/or special delivery requirements are not eligible for deduction.

Backorders

Occasionally, items are backordered due to supplier shortages. Backorders under $500 are subject to cancellation. If you do not accept backorders, please request "ship complete" at the time you order.

Damages and Freight Claim Procedures

All orders are guaranteed to your satisfaction. While damages are a rare occurrence please inspect your shipment thoroughly upon arrival. Please note damages/shortages on the bill of lading before you sign for receipt of the shipment.

Duckworth’s Fine Art will file the freight claim. Any concealed or obvious damage and/or shortage must be reported to our Customer Service Department no later than 5 days after receipt. Once reported, we will provide you with additional instructions as to how we will rectify the situation. For damages, please save the original container until your customer service issue is satisfied.

Order Changes and Cancellations

Any cancellation or change(s) to your order must be submitted in writing at least 3 weeks before the requested ship date. The customer will be charged a 25% re-stocking free for any item(s) that are cancelled with less than 3 weeks notification. Any request for delivery postponement after the scheduled ship date may result in transfer of order to storage at your expense and risk. Transfer to storage will be considered delivery for all purposes including invoicing and payment.

Returns

Our customer service department must approve any return. A 25% restocking charge applies to all returned merchandise.

Customer Service Policy

We take pride in guaranteeing your satisfaction. If you have any questions, comments, or concerns, simply call our Customer Service Department at 706-651-9617.

For further assistance please email us at: info@duckworthsfinearts.com.